AS A CLIENT OF ROWAN RETREAT YOU AGREE TO THE FOLLOWING POLICIES
We will always respect your modesty, so there is no reason to be shy or concerned whilst having treatments. Towels are always draped discreetly over body parts that are not receiving the treatment so be assured that your modesty will be intact at all times & our aim is for you to feel both relaxed & comfortable throughout the treatment.
Please note we will endeavour to take special steps to safeguard the privacy of children. Therefore any client's under the age of 16 are required to have Parental or Guardian consent, by way of a signed consultation form before any treatment is carried out. Some of our treatments are not suitable for minors, therefore please ask at time of booking.
Please Note we are professional beauty therapists not seedy masseuses! We have unfortunately experienced high amounts of inappropriate men phoning us for massage services that require 'extras', Please do not phone asking for this service as your request will be declined!.
ALLERGIES & MEDICATION
We want to keep you safe, therefore please ensure that you advise us if you are allergic to any known products or are taking medication/under medical supervision prior to your treatment taking place. If you are pregnant- please advise us as we must ensure appropriate precautions are taken & the correct treatments are recommended to you. Rowan Retreat cannot be held responsible for any adverse reaction to a treatment if any condition has not been disclosed prior to treatment.
Please Note : To ensure clients' safety when carrying out certain treatments, doctor’s approval will be required for those with Epilepsy Circulatory Conditions, Autoimmune Diseases, Diabetes, Neuropathy or Cancer.
DATA PROTECTION & OWNERSHIP OF RIGHTS
Rowan Retreat operates a 24 hour cancellation policy. Your beauty treatment appointment is reserved just for you, I therefore ask that you please notify me at least 24 hours in advance if you wish to cancel or reschedule your appointment. I totally understand that issues arise uncontrollably & I'm totally accepting of this, however I have a long waiting list for clients so letting me know in due cause enables me to offer the appointment to others. Ok & now for the most important bit...this mission statement is simple...I just want you to relax & enjoy every scrumptious moment of your 'Me time'...Why? Because you deserve it! Thank you for your understanding & consideration
If you fail to turn up for your appointment without prior notification you will unfortunately incur a 50% charge of the reserved service amount. The account must be settled before any further bookings can be made. Clients who have previously missed 2 or more appointments will be asked to pay a non refundable deposit.
We reserve the right to amend or modify the description or prices for individual treatments without prior notice. Any price changes will be reflected on this website. You will however always pay the price of the treatment as it was at the time of your booking!
We want you to have a great experience when you come to Rowan Retreat, we are bound by the rules of our Insurance Companies Policies and we go further to ensure we uphold the high standards of hygeine, safety and professionalism. Thank you for choosing Rowan Retreat as your preferred salon! If you require any further information please don't hesitate to contact us.