AS A CLIENT OF ROWAN RETREAT YOU AGREE TO THE FOLLOWING POLICIES


MODESTY

We will always respect your modesty, so there is no reason to be shy or concerned whilst having treatments. Towels are always draped discreetly over body parts that are not receiving the treatment so be assured that your modesty will be intact at all times & our aim is for you to feel both relaxed & comfortable throughout the treatment.

 

MINORS

Please note we will endeavour to take special steps to safeguard the privacy of children. Therefore any client's under the age of 16 are required to have Parental or Guardian consent, by way of a signed consultation form before any treatment is carried out. Some of our treatments are not suitable for minors, therefore please ask at time of booking.   

 

MASSAGE

Please Note we are professional beauty therapists not seedy masseuses! We have unfortunately experienced high amounts of inappropriate men phoning us for massage services that require 'extras', Please do not phone asking for this service as your request will be declined!.   

 

ALLERGIES & MEDICATION

We want to keep you safe, therefore please ensure that you advise us if you are allergic to any known products or are taking medication/under medical supervision prior to your treatment taking place. If you are pregnant- please advise us as we must ensure appropriate precautions are taken & the correct treatments are recommended to you. Rowan Retreat cannot be held responsible for any adverse reaction to a treatment if any condition has not been disclosed prior to treatment.  

Please Note : To ensure clients' safety when carrying out certain treatments, doctor’s approval will be required for those with Epilepsy Circulatory  Conditions, Autoimmune Diseases, Diabetes, Neuropathy or Cancer. 

 

DATA PROTECTION & OWNERSHIP OF RIGHTS

Rowan Retreat operates a strict Data Protection Policy. We will not pass any personal information you provide to any third party, except in cases of abuse through the contact form and/or attempts to create and publish websites containing copyrighted material from www.rowanretreat.co.uk. Any use of this website or its contents, including copying or storing it or them in whole or part,  is prohibited without the written permission of Rowan Retreat. You may not modify, distribute or re-post anything on this website for any purpose. Those that unfortunately have done this have received a cease & desist letter from our solicitor for copyright infringement & in such cases information will be given to the appropriate law enforcement agencies. It is so much better to use your own style that reflects your own personality...Do not copy my work....Thankyou! Please see Privacy Policy for further information.        

 

CANCELLATION POLICY

Rowan Retreat operates a 24 hour cancellation policy. Your beauty treatment appointment is reserved just for you, I therefore ask that you please notify me at least 24 hours in advance if you wish to cancel or reschedule your appointment. I totally understand that issues arise uncontrollably & I'm totally accepting of this, however I have a long waiting list for clients so letting me know in due cause enables me to offer the appointment to others. Ok & now for the most important bit...this mission statement is simple...I just want you to relax & enjoy every scrumptious moment of your 'Me time'...Why? Because you deserve it! Thank you for your understanding & consideration     

NO SHOWS

If you fail to turn up for your appointment without prior notification you will unfortunately incur a 50% charge of the reserved service amount. The account must be settled before any further bookings can be made. Clients who have previously missed 2 or more appointments will be asked to pay a non refundable deposit.

 

PRICES

We reserve the right to amend or modify the description or prices for individual treatments without prior notice. Any price changes will be reflected on this website. You will however always pay the price of the treatment as it was at the time of your booking!

 

We want you to have a great experience when you come to Rowan Retreat, we are bound by the rules of our Insurance Companies Policies and we go further to ensure we uphold the high standards of hygeine, safety and professionalism. Thank you for choosing Rowan Retreat as your preferred salon! If you require any further information please don't hesitate to contact us.

© 2019 by Rowan Retreat |All Rights Reserved

STAY CONNECTED

CONTACT

TELEPHONE | 07773 044414

EMAIL | natalie@rowanretreat.co.uk

OPENING TIMES

Monday      8am - 10pm

Tuesday       8am - 10pm

Wednesday 8am - 10pm

Thursday     8am - 10pm

Friday         8am - 10pm

Saturday     8am -  6pm

Sunday       Appointment only